Client Portal — Existing clients & online sessions

ENFR

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The French translation of this page is not yet published. You can continue using the English page.

Virtual counselling across Canada · Accepting new clients

You carry the weight of service.You don’t have to carry it alone.

Counselling for first responders, helping professionals, military members, veterans and their families. Connect virtually with care that understands the demands of service.

Book a Free 15-Minute Consultation Explore our services

Accepting new clients · Free 15-minute new client consultation · Virtual care across Canada

For virtual appointments, you need a computer with a camera and microphone, a reliable internet connection, and a Jane account. Join from a private, comfortable space.

Secure virtual careConnect from a private setting

Trauma-focused practiceCare shaped to the individual

Family-inclusive supportFor those serving and those beside them

Jeffrey Kentel, Registered Psychotherapist and Chief Clinical Officer at FRC Canada.

Clinical leadership

Jeffrey Kentel, MTS, MA, RP

Chief Clinical Officer & Co-founder

EMDR Certified · More than 25 years of experience

Jeff leads the clinical development of FRC Canada, with a focus on respectful, evidence-informed care for people affected by trauma, operational stress and the demands of helping professions.

“You do not have to explain everything in the first session. We can begin with what matters to you and work together at a pace that respects your needs.”
Jeff Kentel, Registered Psychotherapist and Chief Clinical Officer

Meet Jeff and explore current appointment options. Your initial session is a chance to discuss your needs and consider whether working together feels like a good fit.

Meet Jeff Contact Jeff

Care that understands your working world

Room for your story. Respect for your choices.

Confidentiality comes first

Your care is a private professional relationship. Your therapist will explain information sharing, consent and the limits of confidentiality before treatment.

Start with a conversation

Your initial session is a chance to meet your therapist and consider the fit. You choose what you feel ready to share; the approach, pace and frequency are discussed together.

Appointments around shift work

Your work does not follow a standard Monday-to-Friday schedule. We offer flexible appointment options beyond a conventional workday, subject to clinician availability.

We are establishing a First Responder Volunteer Advisory Council so clinicians can learn directly about the cultures and responsibilities of the helping professions. Volunteers will answer general questions about professional life—not discuss patients or access client information.

What to expect from care About the Advisory Council

Accepting new clients

Your next step can start today.

We welcome enquiries from first responders, helping professionals and their families. Explore appointment availability through Jane, or speak with our administrative team about getting started.

Book an Appointment Call 1-888-415-3439

Appointment availability, suitability and location eligibility are confirmed individually. Please keep email enquiries general and do not include medical records or detailed personal health information.

Serving those who serve

Different professions. Shared commitment.

We recognize the work, the person behind it and the family that carries part of it home.

Paramedics moving a stretcher at the rear of an ambulance. — **Paramedics**Prepared for other people’s worst moments.

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Who we support

Care for the person behind the profession.

We welcome first responders, emergency communications and public safety personnel, healthcare and social-service professionals, military members, veterans, Canadian Coast Guard, search and rescue personnel, and their partners and families.

Frontline service, investigations, oversight and leadership can bring different pressures. Your therapist begins with your individual experience.

See who we support

How we can help

Care built around your needs.

Individual psychotherapy

Support for operational stress, PTSD, depression, anxiety, grief, loss and related concerns.

EMDR and trauma-focused care

Evidence-informed treatment, with preparation and pacing shaped to your needs and readiness.

Family support

Care for spouses, partners and family members living alongside the effects of service.

Virtual appointments

For some first responders, home is where they feel most secure and apart from the demands of work. Virtual care offers the option to connect from a familiar, private setting without travelling to an unfamiliar clinical environment. Your therapist will discuss whether the setting and virtual care are suitable for you.

Virtual care is available to eligible clients across Canada. Clinical suitability, appointment availability and your physical location are confirmed before treatment.

Explore services & EMDR

Why FRC Canada exists

Stronger people. Safer communities.

We bring together experience in mental-health care, first-response operations and organizational leadership to care for the people who protect and care for our communities. Service-related stress reaches families too.

About FRC Canada

Contribute to FRC Canada

Help shape care that understands service.

Explore clinical opportunities or share your professional perspective through our volunteer Advisory Council.

Therapist opportunities Volunteer Advisory Council

Learn and connect

Independent resources for first responders and families

Explore peer support, Canadian public safety mental health information and programs for veterans, first responders and their families.

Peer support · Ontario

Boots on the Ground

Anonymous peer support for first responders, provided by fellow first responders. Visit the organisation for current contact options and service information.

Visit Boots on the Ground

Peer support · Canada

Badge of Life Canada

Peer support, education and recovery resources for Canadian public safety personnel and their families affected by operational stress injuries.

Visit Badge of Life Canada

Programs · Veterans, first responders and families

Wounded Warriors Canada

Mental health programs for trauma-exposed professionals, including veterans and first responders, and their families. Program eligibility and availability vary.

Visit Wounded Warriors Canada

Education and research · Canada

CIPSRT

The Canadian Institute for Public Safety Research and Treatment offers public safety mental health research, practical information, webinars and resources.

Visit CIPSRT

Online support · Canadian public safety personnel

PSPNET

Free online mental health support designed for Canadian public safety personnel, with resources for families. Check current course and provincial eligibility directly.

Visit PSPNET

Community resources · Canada

Canadian Mental Health Association

Mental health information and connections to local CMHA branches. Available programs and services differ by community.

Visit Canadian Mental Health Association

These organisations operate independently of FRC Canada. Confirm current services and eligibility directly with each provider. Listing does not imply a partnership or endorsement.

View all resources and treatment options Referral information

The Responder Report

Latest from Responder Report

Read our three-part introduction to FRC Canada, starting counselling and our Volunteer Advisory Council.

Why We Created FRC Canada

What to Expect When You Start Counselling

Help Shape Our Volunteer Advisory Council

Start a conversation

Reaching out can be the hardest step.

Explore available consultation and therapy options through our secure booking page, or contact our administrative team for general information. As our team grows, we will help you find an appropriate therapist.

Create your Jane account, then choose New Client Consultation (Online) on our booking page to check availability for a free 15-minute initial consultation. Availability and suitability are confirmed individually. Creating an account does not confirm an appointment.

Book an Appointment Register & Join the Waitlist

To join the waitlist, first create your FRC Canada client account in Jane, then sign in and add yourself to the waitlist. Online requests currently relate to Jeffrey Kentel. Client-created requests cover up to one month. Contact administration if you need help finding an appointment or requesting a longer waitlist period. Please do not email medical records or detailed personal health information.

Land Acknowledgement

We acknowledge the enduring relationships of First Nations, Inuit and Métis peoples with the lands and waters where we live, work and connect through virtual care. Our clients and clinicians may join from different Indigenous territories. We commit to ongoing learning, listening and respectful care.

Read our land acknowledgement and commitment

How can we help?

Welcome to FRC Canada.
I’m your automated website guide. Choose an option below.

General information only. This guide does not provide counselling or collect health information.

Appointments & new clients

Joining the waitlist? Create your FRC Canada client account in Jane first, then sign in and add yourself to the waitlist. Registration and a waitlist request do not confirm an appointment.

We are accepting new clients. Check availability in Jane or call administration for help getting started. Suitability and location eligibility are confirmed individually.

Book an Appointment Register & Join the Waitlist Call 1-888-415-3439

Existing client access

Use Jane to manage your appointments and access online sessions. You can also link your FRC Canada account to the optional Jane for Clients mobile app.

Set up the Jane mobile app (opens in a new tab)Client Access

Services & who we support

Explore counselling for first responders, helping professionals and their families.

Explore services Who we support

Physician & healthcare referrals

Begin with a general enquiry. Ask about a secure referral pathway before sharing personal health information.

Referral information

Careers & volunteering

Join Our Team Volunteer Advisory Council

Contact our team

Call 1-888-415-3439 Contact information

Please do not send medical records or detailed health information by ordinary email.

FRC Canada is not an emergency service. For immediate danger, call 911. See the urgent-help information in our footer.