Counselling Canada Inc.
Helping Those Who Help Others
Different uniforms. Shared weight.
Who we support
Support shaped around your experiences, your relationships and the realities of service.
We recognize the person behind the role, the experiences they carry and the family that carries part of it home.
First responders
Paramedics, Police Officers and Firefighters, including career and volunteer fire services.
Correctional and community justice services
Correctional Officers, Probation Officers and Parole Officers.
Healthcare and social services
Nurses, Physicians, Social Workers and other helping professionals exposed to difficult events, loss and cumulative stress.
Canadian Armed Forces and veterans
Serving members of the Canadian Armed Forces, including the Regular Force, reservists and Canadian Rangers, as well as veterans and people adjusting to life after service.
Canadian Coast Guard
Canadian Coast Guard personnel whose work includes maritime safety, emergency response and search and rescue.
Emergency communications
911 call-takers, emergency dispatchers and public safety communications personnel.
Border services
Border Services Officers and personnel working in demanding public safety roles.
Search, rescue and emergency management
Professional and volunteer Search and Rescue personnel, emergency management personnel and Indigenous emergency managers.
Homelessness services and community outreach
Street outreach, shelter, housing and supportive-service workers helping people experiencing homelessness or crisis.
Professional Standards, investigations and leadership
Professional Standards personnel, investigators, oversight teams, supervisors and senior leaders. Repeated review of traumatic material and the responsibility of supporting others can add to their own frontline experiences.
Partners and families
Spouses, partners and family members affected by the demands and consequences of service, including people seeking support for their own wellbeing and relationships.
Finding the right fit
Care is shaped around individual needs, preferences and clinician competence. Virtual care is available to eligible clients in Ontario. Location eligibility, registration and insurance requirements will be confirmed before care is offered elsewhere.
To join the waitlist, first create your FRC Canada client account in Jane, then sign in and add yourself to the waitlist. Registration and a waitlist request do not confirm an appointment.
How can we help?
Welcome to FRC Canada.
I’m your automated website guide. Choose an option below.
Appointments & new clients
Joining the waitlist? Create your FRC Canada client account in Jane first, then sign in and add yourself to the waitlist. Registration and a waitlist request do not confirm an appointment.
We are accepting new clients. Check availability in Jane or call administration for help getting started. Suitability and location eligibility are confirmed individually.
Book an AppointmentRegister & Join the WaitlistCall 1-888-415-3439Existing client access
Use Jane to manage your appointments and access online sessions. You can also link your FRC Canada account to the optional Jane for Clients mobile app.
Set up the Jane mobile app (opens in a new tab)Client AccessServices & who we support
Explore counselling for first responders, helping professionals and their families.
Explore servicesWho we supportPhysician & healthcare referrals
Begin with a general enquiry. Ask about a secure referral pathway before sharing personal health information.
Referral informationContact our team
Call 1-888-415-3439Contact informationPlease do not send medical records or detailed health information by ordinary email.