Contact FRC Canada

We are accepting new clients. To join the waitlist, first create your FRC Canada client account in Jane, then sign in and add yourself to the waitlist. Online requests currently relate to Jeffrey Kentel. Requests cover up to one month; contact administration if you need a longer waitlist period. An enquiry or waitlist request does not confirm an appointment.

Appointments around your working life

We understand rotating shifts and work that continues around the clock. Appointment options extend beyond a conventional Monday-to-Friday workday, subject to clinician availability. Check Jane for current times or contact administration if you need help finding an option around your shift pattern.

Your initial session is an opportunity to meet your therapist and consider the fit. Read about client choice, confidentiality and what to expect.

Jane receipts and insurance

You can access payment receipts through Jane’s browser-based Client Portal. Ask administration if your insurer requires a detailed receipt or particular practitioner information. Confirm coverage for a Registered Psychotherapist, referral requirements and any pre-approval directly with your insurer. Insurance coverage and direct billing are not established simply by using Jane.

Manage your appointments with the Jane app

Use the Client Portal in your browser, or use the optional Jane for Clients mobile app to manage appointments and join online sessions.

1. Create your FRC Canada client account through our Jane booking page.
2. Follow Jane’s official mobile app setup guide (opens in a new tab) to set up your app sign-in. Your app sign-in is separate from your FRC Canada clinic account.
3. Add your FRC Canada clinic account. If you cannot find us by name, search for frcounsellingcanada.
4. Follow Jane’s prompts to link your existing clinic account.

The app is optional. Creating an account does not confirm an appointment or automatically add you to the waitlist.

Speak with our team

For help getting started, call 1-888-415-3439 or email info@frccanada.ca.

Virtual counselling is available to eligible clients in Ontario. Please keep email enquiries general and ask about a secure pathway before sharing health information.

Business mailing address

First Responder Counselling Canada Inc.
Unit 130, 16 Cootes Drive
Dundas, Ontario L9H 1B2
Canada

This is a business mailing address. Appointments are offered virtually to eligible clients in Ontario.

Accessibility and accommodation

If you have difficulty using this website, need information in another format, or want to discuss an accommodation for a consultation, contact our administrative team at 1-888-415-3439 or info@frccanada.ca.

Tell us which page or task caused difficulty, what would help, and how you would prefer us to respond. We will discuss the available options with you. You do not need to include a diagnosis or detailed health information in an ordinary email.

Before you email

Please send general inquiries only. Do not include medical records, detailed personal health information or urgent clinical concerns in ordinary email. Ask us about the appropriate secure process.